Last updated: October 6, 2026

Returns for change of mind

  • All sales are final. We do not accept returns or exchanges if you change your mind, ordered the wrong item or no longer need it.
  • Exception: if a product page states that returns are accepted, you may return that item within 30 days of delivery. The item must be unused and in the same condition as received, with all original packaging and contents. The buyer pays the return shipping, and the refund is issued to the original payment method once we receive the item.

Items that arrive damaged, defective or not as described

Even though we do not accept change-of-mind returns, we will put things right if something goes wrong with your order:

  • the item arrives damaged or defective;
  • you received the wrong item; or
  • the item is significantly different from its description or photos on our product page (for example, condition, contents or accessories).

Please contact us through our Contact page within 30 days of delivery, with your order number and photos of the item and packaging. We will offer a refund or, where possible, a replacement. If we ask you to send the item back, we pay the return shipping.

Please note: pre-owned items are sold in the condition described and shown on their product page; the wear or defects described there are not grounds for a not-as-described claim.

Items that do not arrive

If your parcel has not arrived and tracking does not show delivery, please contact us within 30 days after the latest estimated delivery date. We will check with Japan Post and, if the parcel is confirmed lost, we will refund your order in full.

Cancelling your order

  • You can cancel your order at any time before it has been shipped. Please contact us through our Contact page with your order number as soon as possible.
  • If the order has not yet shipped, we will cancel it and give you a full refund of the amount you paid to your original payment method.
  • Once an order has been shipped it can no longer be cancelled; the rest of this policy then applies.

If an item is out of stock

  • Some of our items are sourced in Japan after you order. In the rare case that we cannot obtain an item you ordered, we will let you know by email, cancel that item and give you a full refund of the amount paid for it within a few business days.
  • If only part of a multi-item order is affected, we will ask whether you would like us to ship the remaining items or cancel the whole order for a full refund.

Import duties

  • Import duties and taxes for US orders are included in our prices and prepaid by us (see our Shipping Policy); you will not be charged them on delivery.

How refunds are paid

  • Refunds are issued to the original payment method through Shopify Checkout. Your card issuer or payment provider may take several business days to show the refund.

Contact

To start a request, please use our Contact page.

Seller information

  • Seller: Take-one Technology HK Limited (泰可科技(香港)有限公司)
  • Hong Kong Business Registration No.: 72291209
  • Registered address: Flat/Rm 30619, 3/F, Lane Up, No.4 Kin Fat Lane, Tuen Mun, NT, Hong Kong
  • Contact: please use our Contact page.